"The editor connection was blocked by this site's security policy. Try launching from Intent again or contact your site administrator."
What this means: Your website has security settings that are preventing the Visual Editor from connecting. This isn't a problem with Intent - it's a setting on your site that needs to be adjusted.
What to do:
The quickest fix is to install the Intent extension for Chrome. It's designed to handle this automatically, without any changes needed to your site.
If you'd prefer to fix it at the site level instead, your developer will need to update your site's Content Security Policy (CSP). Point them to Intent's CSP configuration guide — it has the exact settings they need to add. If someone else manages your website (an agency, a platform team, etc.), you can forward them that guide directly.
"This page cannot be embedded in a frame. The visual editor requires it — check your site's X-Frame-Options or frame-ancestors policy."
What this means: Your site is set up to stop other tools from loading it inside a frame. The Visual Editor needs to do this to let you make changes — so it can't open until this is allowed.
What to do:
Install the Intent extension for Chrome — it works around this automatically.
If you'd rather fix it at the source, ask your developer to update the framing settings in your site's security headers. Intent's CSP configuration guide explains exactly what they need to change.
"The editor couldn't connect. Please close this tab and launch again from Intent."
What this means: Something interrupted the editor's connection while it was starting up. This is usually a one-off glitch.
What to do:
Close the tab and try launching the editor again from Intent — that fixes it most of the time.
If you're working from a corporate or office network, a firewall or network filter may be blocking the connection. In that case, ask your IT team to allow access to the Intent editor domain.
If it keeps happening, get in touch with support.
"Failed to load the campaign. Please close this tab and try again."
What this means: The editor opened fine, but it couldn't fetch your campaign data. This is usually temporary.
What to do:
Close the tab and re-launch from Intent.
If the same campaign consistently fails to load every time you try, contact support and include your campaign ID so the team can look into it.
"Could not snapshot the page. Try refreshing."
What this means: The editor tried to read your page so it could make it editable, but something got in the way. This can happen if the page was slow to load or had its own error.
What to do:
Refresh the page and launch the editor again — this often resolves it.
If it keeps happening, the page itself may have an underlying error. You can check by pressing F12 in your browser to open the developer console, then looking for any messages shown in red. If you're not sure what they mean, take a screenshot and share it with support.
The loading screen is stuck and never moves
What this means: The editor started loading but got stuck before it could show anything.
What to do:
Install the Intent extension for Chrome. It detects this situation automatically and restarts the editor in a way that works with your site's settings.
If you'd prefer not to use the extension, ask your developer to review your site's Content Security Policy and allow Intent scripts. Intent's CSP configuration guide has everything they need.
Still not working?
If none of the steps above resolve your issue, get in touch with your Customer Success Manager or contact the support team. When you reach out, it helps to include:
The exact error message you saw (or a screenshot)
The URL of the page you were trying to edit
Your campaign ID, if relevant
We're here to help get you up and running.